If you owned a chunky mobile phone in the late 90s, there’s a good chances it would have been on a Vodafone network. This master of the mobile turned its sights to other avenues of communications, launching its first fixed-line domestic broadband service in 2015. It’s now one of the largest providers with over 1.6 million UK customers.
In our full review we take a look at the pros and cons of each area in more detail: speed, full fibre review, cost, setup and customer service.
Vodafone offers some of the fastest broadband speeds in the UK when paired with full fibre technology. Its top-tier plans, such as Pro II and Pro 3 Broadband, can deliver symmetrical speeds (where uploads match downloads) of up to 2.2 Gbps – the ultimate in future-proof bandwidth.
Vodafone uses two main wholesale networks to deliver its broadband: Openreach and CityFibre.
For customers, this means availability depends on which network serves your property:
Speeds start from around 35 Mbps for lighter use and go right up to ultra-fast 2.2 Gbps for those in the best-covered locations. The fastest tiers are still limited to certain parts of the UK, so before you get too excited check what is available with our postcode checker.
Speed is often the biggest consideration when choosing a broadband package. If you have multiple people using the internet at one time, then a higher speed and bandwidth will be essential. Equally, if it’s a small household using the internet for everyday usage, paying for business-grade bandwidth will be a waste.
You should decide what speed is right for you, based on your broadband habits at home. Here’s a handy guide to help show what bandwidth usage your different applications need.
When you put your postcode in, the packages that come up will depend on your postcode. If you are still in an area that isn’t yet connected to Vodafone’s full fibre network, you’ll only see the slower first two options shown below. These are all FTTC broadband, also known as part fibre or fibre to the cabinet, they still need copper telephone lines for some of their delivery which makes the maximum speed for your home, 65Mbps.
Fine for browsing and streaming in small households, this service offers average download speeds of 36Mbps and uploads of around 10Mbps.
A popular fibre broadband package with average download speeds of 65.6Mbps and includes unlimited monthly usage. It’s the best option for anyone unable to connect to full fibre. It will take you 3 minutes, 13 seconds to download an HD movie on this broadband. And is able to handle around 8 devices simultaneously.
The following packages will be shown to anyone that can access full fibre from their postcode.
With a 74Mbps average download speed, this plan is fine for most family homes and can easily cope with 5-8 devices being used at one time. It will take 2 minutes 37 seconds to download an HD movie.
This 150Mbps average download speed plan is the sweet spot for households of 3-5 people and can easily cope with 5-8 devices being used at one time. It will take 1 minute 43 seconds to download an HD movie.
This powerful plan has an average download speed of 500Mbps. These serious speeds make it possible to download an HD movie in 23 seconds and can easily handle 9-12 devices simultaneously.
Vodafone’s Gigabit-capable service offers users an impressive average download speed of 900Mbps which will easily cover all high-use working and gaming internet usage in busy households. It can download your movie in 13 seconds and cope with 20+ devices all being used together.
There's fast and then there's this. Will you ever need an average download – and upload – speed of 2200Mbps? Probably not. But it will cover all your future digital needs seamlessly. It comes under the Pro 3 package and this premium package will get you the Ultra Hub 7 Wi-Fi router, plus its Super WiFi 7 Booster, to make sure your internet covers every corner.
This broadband is delivered by CityFibre so anyone wanting this plan will have to be in postcodes in reach of this network.
Full fibre offers the fastest available broadband – it’s possible to see speeds exceeding 1,000Mbps (1Gps).
Around 85% of homes in the UK can now access this ultrafast broadband via fibre-optic technology also known as ‘Fibre To The Premises’ (FTTP).
Full fibre removes the need to rely on copper phone lines and instead connects fibre cables straight to your home. This means there’s no slowdown on the data between the street cabinet and your property and the speed and strength are much more powerful than any previous broadband technology as a result.
This technology will future-proof homes and businesses across the UK because, once it’s installed, properties won’t need to install new cables for their broadband for decades.
Don’t have access to full fibre yet? Hopefully you will soon. The government target is to have gigabit-capable broadband available to 99% of the country by 2030.
Find out whether your postcode has Vodafone full fibre availability
Vodafone uses the well-established Openreach and CityFibre networks to deliver all its packages. These are the physical networks (the wires under the street and the boxes on the street) and two of the biggest in the UK.
Ofcom’s latest report shows that Vodafone customers were more likely than average to be satisfied with the speed of their broadband service with a rating review of 82% satisfaction (80% average score).
The report also found that Vodafone was slightly above average for customers “satisfaction with service overall”, scoring 83% (82% average score).
For an additional monthly extra (£13 at the time of writing) you can add the Pro 3 broadband package to your plan. This premium home broadband offering from Vodafone is powered by the latest Wi-Fi 7 technology and boosts the reliability of your connection, ensuring your household runs smoothly and never loses signal.
You’ll get Vodafone’s new Ultra Hub 7 Wi-Fi router, plus its Super Wi-Fi 7 Booster, to ensure your internet covers every corner seamlessly. Vodafone guarantees that every part of your home will be covered, and in the rare occasion that your Wi-Fi drops out, a 4G Broadband Back-Up device will kick in to ensure your connection is uninterrupted.
Signing up for a package with Pro 3 also gives you advanced Secure Net Home internet security and priority care from a dedicated support team if there are ever any issues with your connectivity.
Vodafone is a very competitively priced broadband options. It is currently possible to get fibre plans for under £25 a month.
All of Vodafone’s packages lock you into a 24-month contract with no chance of early release. Only its social tariff option, the Vodafone Essentials Broadband plan – available for those on Universal Credit or other similar benefits – is available as a 12-month contract.
Vodafone doesn’t have a full TV bundle like you might get with Sky or Virgin Media. But it does offer an Xtra package that includes an Apple TV 4K box and a 30month Apple TV+ subscription where you can access various streaming services, including Apple TV+, Netflix and NOW. This starts from an extra £13 per month.
If you’re already a Vodafone mobile customer and you take out a Vodafone broadband contract, or vice versa, you’ll become part of Vodafone Together and get access to some exclusive rewards. The incentives are actually pretty decent, you get up to £4 off your monthly broadband bill, a 30% discount on extra SIM cards, free virus protection for 12 months and exclusive VeryMe rewards. The latter is a loyalty programme that gives weekly treats, offers and discounts from lots of different big brands.
Yes. Vodafone terms announce price rises for almost all of its customers on the 1st April every year. Even if you're mid contract, you'll see your prices go up from this date.
In 2026 they are due to rise by £3 a month, something you should factor in when looking at any packages price.
Find out more about mid-contract price rises
If you’re a new customer, Vodafone aim to get you up and running within two weeks.
Vodafone will handle the switching process, so you won’t even have to contact your current broadband provider to tell them you’re leaving. Vodafone will manage the whole transfer for you.
Will you need an engineer visit? Maybe, it depends on what connection your home currently has. For example, if you need a new full fibre installation, an engineer visit might be necessary. But Vodafone will be able to tell you whether this is necessary during your ordering process and book this in for you.
If this isn’t needed, your service will likely be self-installed. You’ll receive a router in the post and this will need to be connected on the activation date.
The router you receive with Vodafone will depend on which broadband package you sign up to.
Vodafone Power Hub This decent router can handle download speeds of up to 910Mbps and comes free with all plans, outside the Pro II and Pro III services. This dual-band router operates on both 2.4 GHz and 5 GHz frequencies, offering good coverage for most homes. It features four gigabit Ethernet ports for fast wired connections, intelligent channel selection to reduce interference, and a simple plug-and-play setup. For an extra £7 a month you can add the Super Wifi Booster to make sure your home broadband hits all the spots.l
Ultra Hub router If you opt for a Pro 2 or Pro 3 full fibre plan, you’ll get Vodafone’s most advanced router to date. This next-generation hub supports Wi-Fi 7 technology, allowing it to connect more devices simultaneously at higher speeds while reducing lag. It’s designed for busy households, capable of handling high-bandwidth activities like 4K streaming, online gaming, and large file uploads all at once.
As part of Pro II, you’ll also get a 4G Broadband Backup device that automatically kicks in if your fixed broadband goes down, plus access to the Super WiFi guarantee – which means free WiFi boosters if you can’t get reliable coverage in every room.
According to Ofcom’s latest customer service report Vodafone scores slightly below average. It scores of 49% (average score 51%) on ‘satisfaction with complaints handling’. It has 64 Ofcom complaints per 100,000 subscribers (average score 44) and an average call waiting time to speak to customer services of 3 minutes 19 seconds (average score 2:37).
Vodafone customer service is open daily 8am to 8pm Monday to Sunday.
Call Vodafone broadband customer service: 0333 7590187
Message: Live Chat
X: @VodafoneUK
Email customer service: mailto:myVodafone@Vodafone.com
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