Speed is often the biggest consideration when choosing a broadband package. If you have multiple people using the internet at one time, then a higher speed and bandwidth will be essential. Equally, if it’s a small household using the internet for everyday usage, paying for business-grade bandwidth will probably end up being a waste.
You should decide what speed is right for you, based on your broadband habits at home. Here’s a handy guide to help show what bandwidth usage your different applications need.
Hyperoptic broadband speeds
There are five full-fibre options. All, but the slowest (50Mbps) are symmetrical. This means that they give the same upload and download speeds. Upload speeds are normally considerably lower, which makes this a great choice if you need a connection that can handle with very large file uploads.
**Hyperoptic 50Mb Fast**
This entry-level full fibre package has average download speeds of 57Mbps. An offering that will be fine for 5-10 devices in a family home. This plan does have slower upload speeds and offers an average of 5.7 Mbps.
Hyperoptic 150Mb Superfast
This superfast package can easily handle ten+ devices all requiring an internet connection at the same time. Gamers will be kept happy with its equal-to-download 158Mbps upload speed.
Hyperoptic 500Mb Ultrafast
Incredibly fast connection, great for large households, multiple devices and downloading and streaming movies and videogames in UHD (ultra high definition). This has an average download and upload speed of 522Mbps.
Hyperoptic 1Gb Hyperfast
Hyperoptic's fastest service. This full fibre package offers users an impressive average download and upload speed of 900Mbps which will easily cover all high-use working and gaming internet usage in large, busy households.
Hyperoptic full fibre review
What exactly is full fibre?
All of Hyperoptic’s plans are full fibre and it’s the fastest available internet in the UK.
Around two-thirds of homes in the UK can now access ultrafast broadband via fibre-optic technology called ‘G.fast’ or ‘Fibre To The Premises’ (FTTP).
FTTP, also known as full fibre, is the next generation of broadband. It removes the need to rely on copper phone lines and instead connects fibre cables straight to your home. This means there’s no slowdown on the data between the street cabinet and your property and the speed and strength are much more powerful than any previous fibre broadband technology as a result. Common internet issues like buffering and outages become almost nonexistent.
This technology will future-proof homes and businesses across the UK because, once it’s installed, properties won’t need to install new cables for their broadband for decades.
Hyperoptic UK coverage
As of January 2024, Hyperoptic is available in just over 100 towns and cities across the UK. If you are interested in getting broadband in your area too, you can register your interest to help speed up the nationwide roll out.
Our Hyperoptic broadband rating for speed: 10
Does Hyperoptic broadband have reliable connection?
Hyperoptic runs on its own full fibre network to deliver its internet services. This is different to most other suppliers (main exception Virgin Media) as they all rely on Openreach’s copper network for their connections.
This seems to be a good thing as it doesn’t have to depend on another company to fix any faults. Customers score Hyperoptic highly in all their 2023 reliability of broadband connection surveys and Trustpilot.
Our Hyperoptic broadband rating for connectivity: 9
How much does Hyperoptic broadband cost?
It may offer some of the highest speeds, but it also offers some of the lowest prices. At £25 per month (plus £19 activation fee), its entry-level 50Mbps package is cheaper than many slower deals from other providers. And its 150Mbps Superfast plan is great value at £32 a month (plus £19 activation fee).
Confident of its costing, it also has a price match guarantee. Find the same package for less elsewhere and Hyperoptic will match it.
Average price guide
How long are Hyperoptic contracts?
There is great flexibility with Hyperoptic’s contracts. You can choose to take any of its five packages as monthly rolling, 12 months or 24 months. The longer the contract, the less you pay a month, but it’s a great option for anyone looking for short term internet usage.
Does Hyperoptic have any bundle options?
Hyperoptic doesn’t have TV or mobile packages you can bundle with its broadband, it just focuses on full fibre broadband.
The option to add a phone landline is available as an add-on service. This currently costs an extra £2 on top of whatever broadband plan you select.
Hyperoptic rewards
This smaller provider rarely offers any gift cards or cashback rewards. Hyperoptic deals are sometimes available with a sign-up offer, such as the first month free.
Does Hyperoptic put up its broadband prices every year?
No, it doesn’t. And not only that, they actively campaigns to stop the mid-price hike that most of the other providers practice. On Hyperoptic’s homepage you’ll find the below quote about mid-contract price rises practice:
“We don’t think that’s fair. That’s why we’ve never raised our prices during commitment periods. A deal’s a deal.“
Our Hyperoptic broadband rating for cost: 8
How easy is it to get Hyperoptic set up?
Unless your property has already had Hyperotpic, you’ll need to book an engineer to install a new connection to your home.
They take up to two weeks to book in and take about an hour. Standard installations are free of charge and include up to 10 metres of discreet, surface-mounted cabling. If you’d like your Hyperoptic socket installed in a different room and they need to use more cabling, there will be an additional charge of £30.
If you’ve moved into a home with a Hyperoptic socked already installed, your Wi-Fi will be active as soon as you receive your Hyperhub router.
Hyperoptic Wi-Fi routers
With Hyperoptic you’ll get a modern free router depending on your plan. It will either be:
- The Nokia Hyperhub: for the 500Mb Ultrafast, 1Gb Hyperfast and all business broadband plans
- The ZTE Hyperhub: for 50Mb Fast and 150Mb Superfast
Both are really strong pieces of kit that offer 4 gigabit Ethernet ports and strong connectivity around your home. The main difference between the two is the premium router (Nokia Hyperhub) is built to better withstand the higher speeds of the packages it caters for.
Our Hyperoptic broadband rating for setup, installation & equipment: 9
Does Hyperoptic broadband have good customer service?
Because of its relatively smaller size compared to other broadband providers, Hyperoptic’s customer service hasn’t been rated by Ofcom yet.
Trustpilot gives Hyperoptic a strong 4.5 for its customer support score with 86% scoring the provider 5-stars. There’s plenty of positive feedback that points towards prompt, polite and friendly service. Have a look at the latest reviews here.
How to contact Hyperoptic
If you’d like to speak to a human being, Hyperoptic’s customer service team is available 24/7.
Our Hyperoptic rating for customer service: 8
We’ve added up everything from each category making our overall average Hyperopetic broadband rating score: 44/50
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