Hyperoptic is part of a new wave of alternative providers delivering gigabit-plus broadband via its own full fibre network. Thanks to its modern infrastructure, it initially focused on servicing new-build London apartment blocks and still has a strong presence in high-rise developments in major cities. However, its reach is steadily expanding nationwide, now covering over 1.9 million premises across 64 UK towns and cities.
Even its slowest package offers a solid average symmetrical speed of 50Mbps – meaning uploads are just as fast as downloads. Despite its rapid speeds, Hyperoptic remains competitively priced and offers flexible rolling contracts for those who prefer not to commit long-term. The only catch? You’ll need to be in a postcode covered by the Hyperoptic network.
In our full review we take a look at the pros and cons of each area in more detail: speed, full fibre review, cost, setup and customer service.
Very fast! That’s the short answer. While it was once the outright fastest, rivals like Community Fibre and CityFibre-backed networks have since caught up and even edged ahead. As a full fibre-only provider, Hyperoptic still outpaces many nationwide Openreach-based services, avoiding the slowdown caused by copper cabling and delivering those sought-after symmetrical speeds – where your upload matches your download.
Speed is often the biggest consideration when choosing a broadband package. If you have multiple people using the internet at one time, then a higher speed and bandwidth will be essential. Equally, if it’s a small household using the internet for everyday usage, paying for business-grade bandwidth will be a waste.
You should decide what speed is right for you, based on your broadband habits at home. Here’s a handy guide to help show what bandwidth usage your different applications need.
There are four full-fibre options. All, but the slowest (50Mbps) are symmetrical.
This entry-level full fibre package has average download speeds of 57Mbps. An offering that will be fine for 2-3 household devices being used everyday at once. This plan does have slower upload speeds and offers an average of 5.7 Mbps.
This superfast package can easily handle 5-7 devices all requiring an internet connection at the same time. Gamers will be kept happy with its equal-to-download 158Mbps upload speed.
Incredibly fast connection, great for large households, multiple devices and downloading and streaming movies and videogames in UHD (ultra high definition). This has an average download and upload speed of 522Mbps.
Hyperoptic’s fastest service. This full fibre package offers users an impressive average download and upload speed of 900Mbps which will easily support 12+ devices for the ultimate experience in large, busy households.
Around 85% of UK homes can now access this ultrafast service, known as ‘Fibre to the Premises’ (FTTP), via a range of networks – including Hyperoptic. Unlike older connections that rely on copper phone lines, full fibre uses fibre-optic cables running directly to your home. This eliminates slowdowns between the street cabinet and your property, delivering faster, more reliable speeds than any previous broadband technology.
Once installed, full fibre is designed to future-proof homes and businesses for decades, with no need for new cabling to support faster services in the future.
If you can’t get full fibre yet, it may not be long before you can. The UK government’s goal is for 99% of the country to have access to gigabit-capable broadband by 2030.
Find out whether your postcode has Hyperoptic full fibre availability
Because Hyperoptic runs on its own full fibre network, it controls every aspect of delivering your internet service – unlike many providers that rely on the Openreach network. This has clear benefits. On Trustpilot, customers frequently praise Hyperoptic’s reliable connections, and the latest Which? customer survey awarded the provider four out of five stars for reliability, with an impressive four in five customers giving them a positive rating.
For peace of mind connectivity, you can add Hyperoptic Total Wi-Fi to your plan. This mesh Wi-Fi service ensures top-tier speed, reliability and coverage in every room – perfect for larger homes or properties with thick walls where a single router might struggle.
It includes a powerful Wi-Fi extender, the Minihub, which can be set up in minutes to supercharge your Hyperoptic connection. By creating a seamless network between your main router and the Minihub, you’ll enjoy consistent signal strength whether you are.
It may offer some of the highest speeds, but it also offers some of the lowest prices. Its 150Mbps Superfast plan is especially brilliant value at £23.99.
Confident of its costing, it also has a price match guarantee. Find the same package for less elsewhere and Hyperoptic will match it.
Hyperoptic offers great flexibility with its contracts, allowing you to take any of its five packages on a rolling monthly, 12-month, or 24-month term. The longer the contract, the lower the monthly cost – but the short-term option is ideal if you only need internet for a limited time.
Hyperoptic doesn’t have TV or mobile packages you can bundle with its broadband, it just focuses on full fibre broadband.
The option to add a phone landline is available as an add-on service. This is provided as a Voice over IP product and currently costs around an extra £3 on top of whatever broadband plan you select.
This smaller provider rarely offers any gift cards or cashback rewards. However, Hyperoptic deals are sometimes available with a sign-up offer, such as flash sales where the first few months are heavily reduced.
Yes – although it didn’t used to, Hyperoptic has announced annual price rises for customers signing up from 3 June 2025 onwards. These will take place on 1 April each year, even if you’re mid-contract. In 2026, prices are set to increase by £3 per month.
Find out more about mid-contract price rises
If you already have a Hyperoptic router and socket, you can be online within minutes.
However, most customers will need an engineer visit. But even these can be arranged for the next day if available. On installation day, an engineer will fit a socket or internal fibre converter, connect your router, and ensure everything is running smoothly – typically within an hour.
Hyperoptic also takes care of the entire switching process, so you won’t need to contact your current provider. They’ll handle the transfer from start to finish.
Hyperoptic provides customers with a free Hyperhub router when they subscribe to their broadband service. The latest Hyperoptic router is the Zyxel EX3301. This model supports Wi-Fi 6 technology and is designed to provide improved Wi-Fi performance, especially for households with multiple connected devices.
This hub offers features such as dual-band operation (2.4Ghz and 5Ghz), five Gigabit Ethernet ports (four LAN and one WAN), mesh technology capabilities for extenders, and support for Wi-Fi 6 for faster speeds and reduced lag.
Because of its relatively smaller size compared to other broadband providers, Hyperoptic’s customer service hasn’t been rated by Ofcom yet.
Trustpilot gives Hyperoptic a strong 4.5 for its customer support score with 85% scoring the provider 5-stars. There’s plenty of positive feedback that points towards prompt, polite and friendly service. Have a look at the latest reviews here.
Hyperoptic customer service is available 24/7
Call Hyperoptic broadband customer service: 0333 332 1111
Very helpful forum manned by experts and other customers: Hyperoptic Community Forum
X: @Hyperoptic
Facebook: facebook.com/Hyperoptic/
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