Our overall rating: 9 out of 10
Quickline is part of a new wave of alternative network providers (altnet) offering very fast full fibre broadband using its own network. This means it doesn’t have to rely on Openreach or Virgin Media for their rollout plans, so it’s taken charge on bringing the fastest broadband to remoter locations often overlooked by the other networks.
Flourishing in Yorkshire and Lincolnshire, it’s often the only full fibre option for more rural areas. It also offers much cheaper prices than the bigger brands. Quickline gives half-price deals for the first year, meaning customers can access superfast speeds from just £14 a month.
The positives
The negatives
In our full review we take a look at the pros and cons of each area in more detail: speed, full fibre review, cost, setup and customer service.
Very fast! As a full fibre service on its own network, Quickline is much quicker than many other providers. It uses its own full fibre connection to deliver lightning-fast speeds to households. If you are in a rural area this will very likely be the fastest – and sometimes the only – service available for you.
But remember, where you live will also play a big factor. We’ll list everything below, but you’ll also need to check your postcode to see what is currently available.
Find out what Wi-Fi is available with our postcode checker.
Speed is often the biggest consideration when choosing a broadband package. If you have multiple people using the internet at one time, then a higher speed and bandwidth will be essential. Equally, if it’s a small household using the internet for everyday usage, paying for business-grade bandwidth will probably end up being a waste.
You should decide what speed is right for you, based on your broadband habits at home. Here’s a handy guide to help show what bandwidth usage your different applications need.
There are three full fibre options which all provide very fast speeds.
200Mbps
Quickline’s entry-level offers an average download speed of 200Mbps. A plan that is great for most households and and can easily cope with remote working, 4K streaming and up to 10 devices running alongside each other.
500Mbps
An impressive plan that powers an average download speed of 500Mbps. This choice manages the demands of even the heaviest data users, whether you’re streaming constantly or running a business from home.
Full Fibre 1000
The fastest plan gives gigabit speeds with an average download speed of 1000Mbps. This incredibly fast connection offers the ultimate internet for large households with multiple devices who need peace of mind that everyone will have all their digital needs met.
What exactly is full fibre?
All Quickline’s plans are full fibre and it’s the fastest available internet in the UK.
Around two-thirds of homes in the UK can now access ultrafast broadband via fibre-optic technology called ‘G.fast’ or ‘Fibre To The Premises’ (FTTP).
FTTP, also known as full fibre, is the next generation of broadband. It removes the need to rely on copper phone lines and instead connects fibre cables straight to your home. This means there’s no slowdown on the data between the street cabinet and your property and the speed and strength are much more powerful than any previous fibre broadband technology as a result. Common internet issues like buffering and outages become almost nonexistent.
This technology will future-proof homes and businesses across the UK because, once it’s installed, properties won’t need to install new cables for their broadband for decades.
Quickline is transforming the digital infrastructure of rural and regional areas of northern England by investing in bringing full fibre broadband to homes and businesses. Its state-of-the-art network now stretches out to over 500,000 customers.
Quickline runs on its own full fibre network to deliver its internet services. This is different to most other suppliers (main exceptions Virgin Media and other smaller altnet companies) as they rely on Openreach’s copper network for their connections. This seems to be a good thing – most of the time – as it doesn’t have to depend on another company to fix any faults or dictate their rollout locations.
Quickline isn’t currently signed up to Ofcom’s voluntary code practice on better broadband speeds. Customer reviews are mixed, but it scores mainly above average, on Trustpilot for connectivity.
Quickline’s half-price for 12-months deal means that prices start from just £14.99 a month. This is on a 2-year contract and the prices are in full – so £29 – for the final year. But this still offers great value. It’s fastest 1000Mbps plan is just £24.50 for the first year.
Quickline offers much faster packages for less than equivalent plans from the big providers. It’s great value and there are no one-off upfront set-up costs or fees.
For those seeking out a flexible no-contract agreement the prices for a monthly rolling plan are still reasonable and start from £33 for the 200Mbps package.
Average price guide
Contracts come either as a 24 months sign-up or as a rolling monthly option. Quickline encourage the 24 months option by offering this for half-price for the first year.
Quickline doesn’t have TV or mobile packages you can bundle with its broadband, it just focuses on full fibre broadband.
There is an option to add a phone line as an add-on service. This currently costs an extra £9 on top of whatever broadband plan you select. This phone line is not a traditional landline, instead it is delivered via your broadband line in the form of VoIP (voice over IP). All calls to UK landlines and mobiles are included as part of the package.
Quickline offer a referral scheme. If you refer a friend who joins, you both get a £50 reward. There’s no limit in how many friends you can refer.
No, unlike most other broadband providers it doesn’t hike up its prices every spring. Quickline promises its customers they’ll never incur any nasty mid-contract price rises.
The average time to get the service set up and activated is ten days for properties with no network issues. Depending on the complexity of work required, your installation may take longer.
Sometimes an engineer may need to run a few checks or survey your property to see if there is any additional work needed to get your connection set up. Every installation is different depending on the complexity of work to be conducted.
The installation and engineering visits will not cost the customer anything in the majority of cases.
Quickline Wi-Fi routers
All customers signing up will get the very modern Zyxel EX5601 as their router.
This hub is a really decent bit of kit. It supports the latest Wi-Fi 6 technology and the high speeds its gigafast plans bring. It has an ethernet cable connection for those who want to plug their devices in directly.
We normally look to Ofcom to help rate broadband providers on their customer service, but because of their market size and relative newness, Quickline hasn’t been reviewed on the latest report.
The company’s customer service team are all based in Yorkshire. Trustpilot gives Quickline a very decent 4.2 for its customer support score with 76% scoring the provider 5-stars. There’s plenty of positive feedback that points towards prompt, polite and friendly service. Have a look at the latest reviews here.
Tech support: 01482 247365
This number is available 24 hours a day, 7 days a week
Or, email: support@quickline.co.uk
Sales and customer service: 01482 247365
The team are available for new customers Monday to Friday 9-5pm
Or, email: customerexperience@quickline.co.uk
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