This Privacy Policy applies to the FibreCompare.com website and governs data collection and usage. By using the FibreCompare.com website, you consent to the data practices described in this statement. Fibre Compare is committed to respecting the privacy of its visitors and providing a safe online experience.
About Fibre Compare
‘Fibre Compare’ / ‘fibrecompare.com’ (the "Website") is owned and operated by Comparison Systems Ltd. The company is registered in England and Wales under company number 08747553 and the registered office is at 5-9 Eden Street, Kingston Upon Thames, Surrey KT1 1BQ. Comparison Systems Ltd is the data controller for the Services provided and the personal data collected on our website, fibrecompare.com.
Comparison Systems Ltd take your privacy and data security seriously. We comply with the data protection laws and we are registered with the Information Commissioner's Office (Registration No. ZB635046.
What personal information do we collect?
When you visit and use this website we may collect, temporarily store and use the following kinds of data:
- your address and/or postcode when you perform an availability check for fibre broadband, home phone, TV and ASDL suppliers in your area. Internet Service Providers (ISPs) offer varying broadband related products in different sections of the country, which is determined by your address and/or postcode. The availability check is required in order to display the ISPs that are available in your area.
- anonymised information about visits to and use of this website (including browser type, referral source, length of visit and number of page views).
- anonymous data about website visits and usage (including browser type, referral source, length of visit, and number of page views).
- anonymised information relating to any transactions carried out between visitors and us on or in relation to this website, including anonymous information relating to any purchases subsequently made.
- information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your email address).
- helping you receive vouchers from Internet Service Providers for deals where you originated the sale on this website.
- Any information you choose to share with us should you contact our Customer Service team.
- device and operating system data such as IP address, browser type, browser version, device type.
As a result, our legal basis for obtaining your personal information is to protect our legitimate interests in ensuring that you obtain the services you have requested from us. We are unable to provide our Service if you choose not to provide your data.
Data processing is also conducted for the purpose of our legitimate interests, or service providers, utilising limited amounts of data to carry out the task.
Cookies
A cookie is a piece of information (a text file) that is placed on your computer by a website when you visit it and can be used to recall something about you at a later date. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies cannot be used by themselves to identify you.
Two types of cookies are used on this website:
Session Cookies: temporary cookies that remain in the cookie file of your browser until you leave our website
Persistent Cookies: remain in the cookie file of your browser for a longer duration, and will depend on the lifetime of the cookie. They help to recognise you as a unique visitor when you return to our website, and to compile anonymous statistics about users of our website. We cannot identify you personally using cookies.
Cookies enable Fibre Compare to know precisely when a customer switches broadband provider. When a customer clicks on a Buy Now button or other clickable link that directs them to a broadband provider website, cookies record that activity.
Fibre Compare receives revenue from the Internet Service Providers when customers complete signups to their broadband, home phone or TV packages. The cookie acts as the tracking information used by Fibre Compare and the broadband supplier to confirm a broadband sale has taken place. The revenue allows Fibre Compare to be free to use, allows us to pay our staff and invest in the ongoing development of the website.
Our advertisers and payment services providers may also send you cookies.
Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.
Read our cookie policy.
Third party websites: The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
How we use your personal information
Availability Check
When you carry out an availability check on our website we will do this using the address and/or postcode that you supply. Internet Service Providers (ISPs) offer varying broadband related products in different sections of the country, which is determined by the address and/or postcode. The availability check is required in order to display the ISPs that are available in your area.
- Hybrid Fibre Broadband FTTC / G.Fast (Openreach)
- Full Fibre FTTP/FTTH (Openreach / City Fibre / Alt-Nets)
- DOCSIS coaxial (Virgin Media)
Think Broadband
Fibre Compare are partnered with ThinkBroadband who we use to provide a precise list of ISP products available at your address. We send unique postal address information relating to your home address to ThinkBroadband and they provide us with a complete list of broadband providers, fibre networks (Openreach, City Fibre, Virgin Media, Alt-Nets) and technologies available at your home address (FTTC, FTTP/H, ADSL, G.Fast, DOCSIS, etc.). This is essential for our service to operate.
Experian
Fibre Compare are partnered with Experian who we use to provide address lookup functionality to allow customers to find and select their address using their home address and postcode. We use this qualified address information to send our query to ThinkBroadband during the availability check. This is essential for our service to operate.
Google Analytics
Google Analytics is a website tracking and analytics service provided by Google. Google uses the information gathered to track and monitor how our Service is used. Other Google services have access to this information. Google may utilise the information gathered to provide and personalise its own advertising network's adverts. This is essential for our service to operate.
We use Google Analytics in order to better understand our users’ needs and to optimise this service and experience. Please see the Google Privacy & Terms web page for additional information on Google's privacy practises.
AWIN
AWIN is an affiliate marketing network. Fibre Compare partners with AWIN to store cookies on end user devices that visit or use our site and track the progress of any customer orders with ISPs listed on our website. This is essential for our service to operate. Please see the AWIN Privacy & Terms web page for additional information on AWIN's privacy practises.
Facebook (Meta)
Facebook is a web-based social media and networking platform. Facebook cookies are used to deliver targeted marketing on Facebook and measure effectiveness of ads for our website. This is essential for our service to operate. Please see the Facebook Privacy & Terms web page for additional information on Facebook's privacy practises.
Issuing of reward, gift card or special offer
If you place an order for an ISP package that qualifies for a reward or special offer, we will use your personal information so that you can redeem that reward or special offer. For most voucher incentives the ISP will arrange management of the voucher through the voucher supplier (which in most cases is GiftCloud). Giftcloud capture the email addresses ISP sales when that ISP is running rewards or special offers. Giftcloud then issues the reward voucher to the customer directly.
Security of data
We will take reasonable storage precautions, both technically and operationally, to prevent loss or misuse of personal information that you share with us. However, no technique of electronic storage or data transfer via the internet is completely secure. Therefore, we cannot guarantee or promise the security of any information you submit us, and you send the information at your own risk.
We have put in place security measures to secure the user database, and access to it is limited. We also have processes in place to deal with any suspected personal data breaches, and if we are legally obligated to do so, we will notify you and the supervisory authority. All data gathered or processed through the website is encrypted, making it safe, unobtainable, and unrecognisable to third parties.
Where do we transfer and save personal data?
Some of the personal information we collect may be sent to and stored in countries outside the European Union (EU). Individuals working for one of our United States-based suppliers may also be in charge of it (US).
We take precautions to guarantee that your personal information is treated securely and in compliance with this privacy notice and any legal and regulatory requirements when it is transmitted to the United States.
You consent to this transfer, storage, or processing of your personal information by giving it to us. Data is retained only as long as required before being deleted.
Right of Access
You have the right to request access to your data, have it amended if it is inaccurate, set processing restrictions or object to it, request deletion of your data, and data portability. If you desire any of the aforementioned, please describe the service you used. Please contact privacy@fibrecompare.com if you want us to entirely remove all of the information we have about you.
Complaints
If you feel that your personal data has been processed in a way that does not comply with the GDPR, you have a specific right to lodge a complaint with the relevant supervisory authority. The supervisory authority will then inform you of the progress and outcome of your complaint. The supervisory authority in the UK is the Information Commissioner’s Office.
How to contact us or make a complaint:
If you have any questions or comments about this privacy notice then please write to:
Email: privacy@fibrecompare.com
Privacy Management Fibre Compare Comparison Systems Ltd 5-9 Eden Street Kingston Upon Thames Surrey KT1 1BQ