Our overall rating: 8 out of 10
Onestream offers more package choices than most of the other newer, smaller providers. There are seven in all, ranging from a couple of fibre options to four full fibre options with speed up to 900Mbps.
A less favourable difference to Onestream, is that it has an extra add-on charge for router hire. This is an unusual practice as most swallow up the costs and include them in their monthly prices. But expect to add anything from £2.95 to £5.95 a month onto your cost. That being said, their overall costs are pretty good value, it's just a bit annoying that this part isn't included upfront.
The positives
The negatives
In our full review we take a look at the pros and cons of each area in more detail: speed, full fibre review, cost, setup and customer service.
From an entry-level 62Mbps to ultrafast 900Mbps, there are a wide range of speeds available across Onestream’s product range. But remember, where you live will play a factor. We’ll list everything below, but you’ll also need to check your postcode to see what is currently available to your household with Onestream.
Find out what Wi-Fi options are available with our postcode checker. Enter your postcode to see packages available in your area:
Enter postcode
Check Availability
You should decide what speed is right for you, based on your broadband habits at home. Here’s a handy guide to help show what bandwidth usage your different applications need.
In slow to fast order
Onestream Fibre 40
This partial fibre option is the first of two options for homes not yet reached by full fibre. Its average download speeds of 38Mbps should be fine for browsing and streaming in small households with 3-5 devices.
Onestream Fibre 80
The second – and better – option for those who just have access to partial fibre. This only costs about £1 more and you’ll get faster speeds and better streaming with this package that has an average 67Mbps download speed.
Supreme Full Fibre 80
Their starter package has average download speeds of 62Mbps and no download limits. An offering great for browsing and streaming in households with 5-10 simultaneous devices.
Supreme Full Fibre 115
A fibre optic plan that offers a 100 Mbps download speed with no download limits. Ideal for those uploading large content, streaming and online gaming.
Supreme Full Fibre 220
This speedy full fibre package offers an average download speed of 200Mbps. This package can easily handle ten+ devices all requiring an internet connection at the same time. Gamers will be kept happy with its 26Mbps upload speed.
Supreme Full Fibre 550
One of Onestream’s ultrafast products with typical download rates of 500Mbps. Incredibly fast connection, great for large households, multiple devices and downloading and streaming movies and videogames in UHD (ultra high definition).
Hyperstream Full Fibre 1000
Onestream’s premium package. This full fibre package offers users an impressive average download speed of 900Mbps which will easily cover all high-use working and gaming internet usage in large, busy households.
What exactly is full fibre?
It’s the fastest available internet in the UK.
Around two-thirds of homes in the UK can now access ultrafast broadband via fibre-optic technology called ‘G.fast’ or ‘Fibre To The Premises’ (FTTP).
FTTP, also known as full fibre, is the next generation of broadband. It removes the need to rely on copper phone lines and instead connects fibre cables straight to your home. This means there’s no slowdown on the data between the street cabinet and your property and the speed and strength are much more powerful than any previous fibre broadband technology as a result. Common internet issues like buffering and outages become almost nonexistent.
This technology will future-proof homes and businesses across the UK because, once it’s installed, properties won’t need to install new cables for their broadband for decades.
Onestream uses the well-established and reliable Openreach network for all its packages. Openreach is the physical network (the wires under the street and the boxes on the street) and the biggest telecommunications network in the UK.
Because it’s with Openreach it means you have a 96% chance of being in reach of at least a partial fibre connection.
Starting from just £19 a month for partial fibre speeds and going up to £33.95 for its fastest 900Mbps package, Onestream does offer good value.
There are extra costs to consider too. There’s a one-off cost of £4.95 which we presume is an activation fee. And there’s also a router hire fee that will cost you from £2.95-£4.95. You can avoid this by using your own router if you choose.
Average price guide
Onestream’s packages come as a standard 12 or 24 month contract. You’ll pay slightly less for the 24 month option.
Onestream doesn’t have TV or mobile packages you can bundle with its broadband, it just focuses on fibre broadband.
There is an option to add a phone line as an add-on service. This phone line is not a traditional landline, instead it is delivered via your broadband line in the form of VoIP (voice over IP).
This currently costs a one-off fee of £14.95 if you want to port your current home phone number. And then there are four different options of phone package add-ons that range from £6.50 - £12.50.
This broadband provider doesn’t currently offer any reward incentives with its deals.
Yes, unfortunately like many other providers, Onestream may increase its prices mid-contract.
You should factor the above in when signing up as you’ll probably need to agree to an annual price rise as part of the terms and conditions.
If you’re already on another Openreach provider, switching to Onestream should be fairly easy. It’s likely that you will be too, as most providers - Sky, BT, TalkTalk, NOW, Plusnet, EE - operate through this network, the main exception being Virgin Media. If this is the case, you might have an extra task of getting an Openreach line installed, or if there is one, making this active.
Typically, it takes approximately 16 days for a new order with Onestream to go live. They try and provide you with a go-live date within 72 hours of placing your order.
As already mentioned, Wi-Fi routers are not included in your monthly pricing. Onestream actually encourage you to use whatever existing router you have if this is compatible.
There are three different router choices. Which one you add will depend on whatever speed your package requires.
Standard Router - £2.95 Per month Superstream Router - £4.95 Per month Superstream+ Router - £5.95 Per month
Onestream pride themselves on having a UK-based customer service team that offer 'industry-leading customer service'.
We've looked at Trustpilot as a reliable indicator and Onestream's customer service reviews are fairly mixed. As of November 2025, Onestream has over 20,000 reviews and scored an average 3.9. 65% of customers rate them 5-star and 22% scored 1-star, so it seems to be fairly hit or miss.
Have a look at the latest reviews here.
Onestream Live Chat is the fastest way to get in contact with the customer service team
Or, if you’d prefer to call, their contact number is: 0333 241 4449
For both of these their opening hours are: Monday-Friday 9am-7.30pm and 9am-4pm on weekends.
Want to see more? Compare other broadband providers
