giffgaff Broadband

giffgaff is a UK full fibre broadband provider that delivers its service over Virgin Media's broadband network, with installations carried out by Virgin Media engineers. It is a pure broadband provider — there are no landline phone lines, TV bundles, or add-on extras. giffgaff Limited is authorised and regulated by the Financial Conduct Authority (FCA FRN 680957) and is a certified B Corp.

Plans

giffgaff offers three full fibre speed tiers — Fast (200 Mbps), Faster (500 Mbps), and Fastest (900 Mbps) — available on a 24 month fixed term or monthly rolling. The 24 month fixed term costs less per month than monthly rolling. All speeds are symmetrical, meaning upload speed matches download speed.

Price guarantee

• 24 month fixed term: No mid-term price rises. The price is fixed for the full 24 months, with no April increases.
• Monthly rolling: Prices are locked for 2026.

Features

• Flexible plans: Customers can change speed and price each month to suit their needs, even on the 24 month fixed term.
• eero app: Full WiFi control, device management, and parental controls via the eero app.
• eero router: Supplied as standard, with the option to use your own router.
• Symmetrical speeds: Upload speeds match download speeds across all tiers.

Switching

giffgaff handles the switch from your existing provider, contacting them on your behalf to arrange the changeover. There is no loss of internet service during the switch and no overlap where you pay two providers at once.

Support

Support is available via live chat and an online help hub. In user testing surveys conducted in 2025, over 90% of trialists said they would recommend giffgaff broadband.