Our overall rating: 45 out of 50
Running on it own network, Zzoomm is on a mission to bring amazingly fast full fibre broadband to 1,000,000 homes throughout the UK's many market towns.
Everything is bang on about this newish (2019) broadband provider. It offers some of the fastest speeds available and keeps things simple with four packages at really good prices and one of the best free Wi-Fi routers around.
The positives
The negatives
In our full review we take a look at the pros and cons of each area in more detail: speed, full fibre review, cost, setup and customer service.
The fastest! As a full fibre service on its own network, Zzoomm is much quicker than most other providers. Even its lowest speed of 200Mbps is over double the maximum speed you can achieve with traditional broadband. It was one of the first to offer a 2Gig package which has now crept up to an incredible 2.3Gig speed.
But remember, where you live will also play a big factor. We’ll list everything below, but you’ll also need to check your postcode to see what is currently available.
Speed is often the biggest consideration when choosing a broadband package. If you have multiple people using the internet at one time, then a higher speed and bandwidth will be essential. Equally, if it’s a small household using the internet for everyday usage, paying for business-grade bandwidth will probably end up being a waste.
There are four full-fibre options. All are symmetrical. This means that they give the same upload and download speeds. Upload speeds are normally considerably lower, which makes this a great choice if you need a connection that can handle very large file uploads and gaming.
A great plan that powers a download speed and upload speed of 200Mbps. It’s well equipped to handle large content uploads, streaming and online gaming.
This powerful plan offers users typical download and upload rates of 500Mbps. An incredibly fast connection, that is great for large households, multiple devices and downloading and streaming movies and videogames in UHD (ultra high definition).
It's the holy grail 'one-gig' internet. Symmetrical speeds of 1Gig is incredibly fast, and only really of use to people who download and update a lot of very large files such as videogames.
Does anyone really need 2.3Gigs? No, well not in the next couple of years anyway. But if you want to future-proof your home and have peace of mind that you will always have the fastest, most stable internet available, then this is the one for you.
What exactly is full fibre?
Full fibre offers the fastest available broadband – it’s possible to see speeds exceeding 1,000Mbps (1Gps).
Around 85% of homes in the UK can now access this ultrafast broadband via fibre-optic technology also known as ‘Fibre To The Premises’ (FTTP).
Full fibre removes the need to rely on copper phone lines and instead connects fibre cables straight to your home. This means there’s no slowdown on the data between the street cabinet and your property and the speed and strength are much more powerful than any previous broadband technology as a result.
This technology will future-proof homes and businesses across the UK because, once it’s installed, properties won’t need to install new cables for their broadband for decades.
Don’t have access to full fibre yet? Hopefully you will soon. The government target is to have gigabit-capable broadband available to 99% of the country by 2030.
Find out whether your postcode has Zzoomm full fibre availability
Zzoomm runs on its own full fibre network to deliver its internet services. This is different to many of the big suppliers as they mainly rely on Openreach’s network for their connections. This seems to be a good thing as it doesn’t have to depend on another company to fix any faults or dictate their rollout locations.
Zzoomm isn’t currently signed up to Ofcom’s voluntary code practice on better broadband speeds, but customer scores are well above average on its Trustpilot rating for connectivity.
For an extra £5 a month you can add Wi-Fi Range Extender to your package. This add-on uses Wi-Fi extenders to make sure you get seamless coverage all around your home regardless of the size, layout or thickness of walls in your building.
Currently Zzoomm’s best offer is £22 a month for full fibre speeds of 200Mbps, great value for ultrafast broadband.
Zzoom also has no set-up costs or hidden fees. It also doesn’t increase your price mid-contract, so your deal will stay the same for the whole time.
Currently all of Zzoomm’s contracts are 12 months. At the end of these as prices rise and you’ll default to a higher rolling monthly payment.
Zzoomm doesn’t have TV packages but it does have a VOIP (voice over internet protocol) service you can add alongside your broadband. Replace your landline with Zzoomm Voice for £4.80 a month and get free local and national calls, you can keep your existing home phone number too.
Zzoomm often offers incentives alongside its packages. At the time of writing, depending on what speed you’re signing up to, there is a £100 Amazon Gift Card option or £10 off your monthly bill a month up for grabs.
No, it doesn’t. Unlike many other providers all plans promise: ‘No mid-contract price rises’ at any time.
Once you’ve selected your package, depending on your postcode, it takes an average of 7 days (14 days max) to get your new order to go live. Because it uses its own network, you’ll need an engineer to visit and install its cabling.
Your new fibre optic connection will happen in one of three ways and these typically takes less than two hours. The method they choose is determined by how they have had to design the network to the property. It will either be: via a channel where a small trench is dug (this will be returned to normal afterwards), run through existing underground infrastructure or through an overhead telegraph pole.
All packages by Zzoomm come with the high-spec Wi-Fi 6 Icotera i4882 router. It has eight antennas for transmitting and receiving which should provide whole-home Wi-Fi coverage for a 3 bedroom property. They are a particularly powerful and configurable pieces of kit and much better than most free routers given out by other providers.
Trustpilot gives Zzoomm a strong 4.7 for its customer support score with 92% scoring the provider 5-stars. There’s plenty of positive feedback that points towards prompt, polite and friendly service. Have a look at the latest reviews here.
Customer service team: 0333 311 9911
Technical support: 0333 311 9933
Monday-Friday: 8am - 8pm
Weekends: 9am-5pm
Postal address: Zzoomm HQ, Fountain House, John Smith Drive, Oxford, OX4 2JY
Tweet here @zzoomfullfibre
Post here: facebook/zzoomm
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