Some customers may be hesitant to choose a smaller broadband brand – and that’s understandable. Picking a name you’ve never heard of can feel risky. But, as with many alternative providers offering gigabit-capable broadband on their own full fibre networks, there are big rewards for those willing to take a chance.
BeFibre keeps things simple with four straightforward packages, ranging from 200Mbps to a lightning-fast 2,300Mbps. All plans include symmetrical speeds (where uploads match downloads), and they’re typically far cheaper than deals from the bigger providers. Better still, BeFibre promises no mid-contract price hikes.
To help build trust, BeFibre also offers flexible options such as shorter contracts and a 30-day cooling-off period. The only drawback is availability – the network currently only reaches around 270,000 UK premises. So before you get too excited, you’ll need to check if BeFibre has rolled out to your postcode.
In our full review we take a look at the pros and cons of each area in more detail: speed, full fibre review, cost, setup and customer service.
Very fast! BeFibre outpaces many nationwide Openreach-based services, avoiding the slowdown caused by copper cabling and delivering those sought-after symmetrical speeds – where your upload matches your download.
Speed is often the biggest consideration when choosing a broadband package. If you have multiple people using the internet at one time, then a higher speed and bandwidth will be essential. Equally, if it’s a small household using the internet for everyday usage, paying for business-grade bandwidth will be a waste.
You should decide what speed is right for you, based on your broadband habits at home. Here’s a handy guide to help show what bandwidth usage your different applications need.
There are four full-fibre options. All with symmetrical download and upload speeds.
Even BeFibre’s slowest plan offers an impressive 200Mbps upload an download speed. This speedy package can easily handle 8-10 devices all requiring an internet connection at the same time. Gamers will be kept happy with its equal-to-download 158Mbps upload speed.
Incredibly fast connection, great for large households, multiple devices and downloading and streaming movies and videogames in UHD (ultra high definition). This has an average download and upload speed of 500Mbps.
BeFibre’s most popular plan. This full fibre package offers users a lightning fast average download and upload speed of 900Mbps which will easily support 12+ devices for the ultimate experience in large, busy households.
There's fast and then there's this. Will you ever need an average download – and upload – speed of 2530Mbps? Probably not. But it will cover all your needs seamlessly, so you're basically future-proofed and covered in every way.
Around 85% of UK homes can now access this ultrafast service, known as ‘Fibre to the Premises’ (FTTP), via a range of networks – including BeFibre. Unlike older connections that rely on copper phone lines, full fibre uses fibre-optic cables running directly to your home. This eliminates slowdowns between the street cabinet and your property, delivering faster, more reliable speeds than any previous broadband technology.
Once installed, full fibre is designed to future-proof homes and businesses for decades, with no need for new cabling to support faster services in the future.
If you can’t get full fibre yet, it may not be long before you can. The UK government’s goal is for 99% of the country to have access to gigabit-capable broadband by 2030.
Find out whether your postcode has BeFibre full fibre availability
Because BeFibre runs on its own full fibre network, it controls every aspect of delivering your internet service – unlike many providers that rely on the Openreach network. This has clear benefits. On Trustpilot, customers frequently praise BeFibre’s smooth and stable connection.
For peace of mind connectivity, you can add BeMesh to your plan. This mesh Wi-Fi service ensures top-tier speed, reliability and coverage in every room – perfect for larger homes or properties with thick walls where a single router might struggle.
It includes a powerful Wi-Fi extender, which can be set up in minutes to supercharge your BeFibre connection. By creating a seamless network between your main router and this, you’ll enjoy consistent signal strength.
BeFibre offers excellent value. Deals start from just £22 a month for 200Mbps and prices are fixed for the length of your contract – so no mid-term hikes to worry about. There are also no upfront costs, with setup, installation and activation all included for free. It’s a refreshingly transparent approach.
BeFibre offers great flexibility with its contracts, allowing you to take any of its four packages on a rolling monthly, 12-month, or 18-month term. The longer the contract, the lower the monthly cost – but the short-term option is ideal if you only need internet for a limited time.
BeFibre doesn’t have TV or mobile packages you can bundle with its broadband, it just focuses on full fibre broadband.
The option to add a phone landline is available as an add-on service. This is provided as a VoIP (voice over internet protocol) service and currently costs around an extra £10 on top of whatever broadband plan you select. This price includes unlimited UK mobile and landline calls.
This smaller provider rarely offers any gift cards or cashback rewards. However, BeFibre deals are sometimes available with a sign-up offer, such as flash sales where the first few months are heavily reduced.
No, it doesn’t. Unlike many other providers all plans promise: ‘No in-contract price hikes’ at any time
Find out more about mid-contract price rises
BeFibre aim to have new customers switched over within 7-10 days.
Most customers will need an engineer visit. On installation day, an engineer will fit a socket or internal fibre converter, connect your router and ensure everything is running smoothly – typically within an hour.
BeFibre takes care of the entire switching process, so you won’t need to contact your current provider. They’ll handle the transfer from start to finish.
Any new customer will get one of the best routers around when signing up.
BeFibre now gives a free Heights Telecom (HT-6766BE) with all of its packages. The main thing to know is that it’s built with Wi-Fi 7 tech which means it is the newest, fastest, smartest wireless standard. It’s designed to provided improved Wi-Fi performance for anyone on Gigafast speeds.
This hub offers features such as dual-band operation (2.4Ghz and 5Ghz), Gigabit Ethernet ports, mesh technology capabilities for extenders and support for Wi-Fi 7 for faster speeds and reduced lag.
Because of its relatively smaller size compared to other broadband providers, BeFibre’s customer service hasn’t been rated by Ofcom yet.
Trustpilot gives BeFibre a positive 4.1 for its customer support score with 71% scoring the provider 5-stars. There’s plenty of positive feedback that points towards prompt, polite and friendly service. Have a look at the latest reviews here.
BeFibre customer service is open 8.30am to 6pm Monday to Friday and 8.30am to 6pm on Saturdays.
Call BeFibre broadband customer service: 0330 088 83 83
Call BeFibre sales team: 0333 344 5974
Message via BeFibre contact form
Email: support@be-fibre.co.uk
X: @Be_Fibre
Facebook: facebook.com/BeFibreUK/
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