Many people experiencing financial hardship across Scotland can now access a free smartphone and mobile data to help them get online, thanks to a new partnership between Citizens Advice Scotland and Virgin Media O2. Through the initiative, Virgin Media O2 has provided 1,200 refurbished smartphones to Citizens Advice Bureaus(CABs) across 12 Local Authorities throughout Scotland.
The devices are being distributed to people who can’t afford a device or data, enabling them to get online, access essential services, and stay connected with loved one. The project was developed in response to what CAB advisers across Scotland were seeing on the ground: people unable to manage basic tasks because they lacked digital access. This was particularly prevalent among vulnerable groups including disabled people, those experiencing homelessness or on low incomes, refugees and asylum seekers, people leaving prison and those fleeing domestic violence.
The project aims to help people become more independent, where having a phone can help them access a variety of online services, such as banking, Universal Credit claims, social housing applications and employment opportunities and keep in touch with loved ones.
This Scottish initiative is part of Virgin Media O2’s largest ever device donation programme, where it has pledged to provide 12,000 pre-owned devices to charities across the UK during 2025. These phones are sourced from customer returns and its O2 Recycle service, meaning devices are refurbished and given a second life rather than sent to landfill. Each smartphone comes with free O2 mobile data, texts and calls from the National Databank, which it founded with the UK’s leading digital inclusion charity, Good Things Foundation.
Kyle Scott, policy manager said: “Having access to a device opens so many opportunities for people, especially within the vulnerable groups identified. “We know that almost one in ten households in Scotland do not have access to the internet. By providing access to a device, we’re one step closer to eradicating digital exclusion.”
Citizen Advice Bureaus offering the devices include those in: Glasgow, South Lanarkshire, North Lanarkshire, Renfrewshire, East Renfrewshire, Scottish Borders, Dumfries and Galloway, Aberdeenshire, Highlands, Inverclyde, East Lothian and West Lothian.
