Openreach to launch new analogue phone line service for vulnerable customers

The product, called SOTAP Analogue, works like a traditional landline and does not require broadband. It’s mainly aimed at people who rely on telecare systems – such as elderly or disabled users with emergency alarms – which are not always compatible with digital phone lines.

Why is this happening?

The UK is in the process of switching off the old copper-based PSTN (Public Switched Telephone Network) and Wholesale Line Rental (WLR) services. Originally due to end in December 2025, the deadline was pushed back to January 2027 to give more time for vulnerable users, councils, and care providers to adapt.

For most households, this means moving to digital phone services delivered over broadband. But for around 1.8 million people still using telecare devices, an immediate switch isn’t always possible. SOTAP Analogue offers a temporary safety net while the transition continues.

How much will it cost?

At wholesale level, the line will cost £127.80 + VAT per year (around £10.65 per month) plus a one-off connection fee of £30.91. The retail price will be higher once VAT, provider charges and service features are added – so customers should expect to pay more.

Who can get it?

• Only existing phone line customers who are classed as vulnerable or in “edge cases” (such as those dependent on telecare).
• It will be available nationally, even in areas already upgraded to full fibre broadband.
• It’s not intended for new customers, and it will eventually be retired completely when Openreach closes older exchanges from 2030 onwards.

What this means for households

For most people, this change won’t have a big impact – the majority will still be expected to move onto broadband-based phone services over the next couple of years. But for families supporting elderly or vulnerable relatives, it’s a crucial lifeline to ensure telecare and safety devices keep working while the UK completes its digital switchover.

What is the PSTN switch-off?

• The Public Switched Telephone Network (PSTN) is the old copper phone line network that’s been in place for decades.
• By January 2027, it will be switched off across the UK.
• Traditional landlines will be replaced by digital phone services, usually delivered over a broadband connection.
• This change is designed to modernise the UK’s telecoms system, but it means households and businesses need to ensure their phones, alarms and telecare devices will still work.

Worried about the switch-off?

Check with your broadband and phone provider to see what options are available for your household. And if you’re shopping around, you can use Fibre Compare to compare broadband and digital phone packages in your area.